Contacts
You can reach us through multiple channels: live chat, e-mail, phone, messengers, and social networks. 1win support team speaks English and Bengali. Most questions get answered within 5–15 minutes during business hours.
All Ways to Contact 1win
Users contact us for account questions, game inquiries, payment details, partnership opportunities, affiliate programmes, and media requests. Below you’ll find all available communication methods and when to use them.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live Chat | Open the chat widget on any official page of the platform | Use this for urgent account issues, game questions, deposit or withdrawal inquiries, and technical problems. Chat is the fastest way to get help. |
| Send your message to [email protected] | Best for non-urgent questions, detailed complaints, partnership proposals, legal inquiries, or when you need to attach documents. Response time: 12–24 hours. | |
| Phone Contact | Call +880-1XXX-XXXXXX (available 10:00–22:00 BDT) | Use the contact number for urgent account verification, payment confirmations, or when chat is unavailable. |
| Telegram | Message @1win_support_bot | Ideal for quick questions, bonus details, or following up on previous tickets. |
| Follow and message our official page @1winBangladesh | Use for general questions, promotions, or community engagement. Not for urgent matters. | |
| Twitter (X) | Tweet or DM @1win_BD | Suitable for public inquiries, updates, or non-sensitive questions. |
| Follow @1win.bangladesh and send a direct message | Best for promotions, events, or general platform information. |
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