Rules and Regulations

By creating an account or using our services, you enter into a binding agreement with 1win. You must meet the following requirements to use the platform:

• You must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is greater
• You must provide accurate and complete registration information
• You must not create multiple accounts or allow others to use your account
• You are responsible for maintaining the confidentiality of your login credentials

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the platform indicates acceptance of the revised terms. You should read this document regularly to stay informed of any updates.

Proper Use of the Platform

You agree to use our services only for lawful purposes. Prohibited activities include:

• Using automated systems, bots, or other software to manipulate betting outcomes
• Colluding with other users to gain an unfair advantage
• Exploiting technical errors or system vulnerabilities
• Engaging in fraudulent activity or money laundering
• Violating intellectual property rights

All content on the 1win platform, including text, graphics, logos, and software, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Liability Limitations

We strive to provide accurate information and reliable services, but we cannot guarantee uninterrupted access or error-free operation. The platform is provided “as is” without warranties of any kind. We are not liable for:

• Technical failures, server downtime, or connectivity issues
• Losses resulting from unauthorized account access due to your failure to protect login credentials
• Third-party actions or content
• Events beyond our reasonable control

Your use of the platform is at your own risk. We recommend maintaining adequate security measures and betting responsibly.

Eligibility and Account Requirements

To place bets on the platform, you must:

• Hold a verified account in good standing
• Have sufficient funds in your account balance
• Comply with all applicable laws in Bangladesh
• Not be located in a restricted jurisdiction when placing bets

We reserve the right to refuse or limit betting activity if we suspect fraudulent behavior, underage gambling, or violations of these terms.

Bet Acceptance and Processing

All bets are subject to acceptance by 1win. We reserve the right to reject or limit any bet at our discretion. A bet is considered accepted only when:

• You receive confirmation through the platform interface
• The bet appears in your account history
• Sufficient funds are deducted from your balance

If a bet is placed on an event that has already started or concluded, the bet may be voided. Technical errors in odds or event information may result in bet cancellation.

Betting Limits and Stake Requirements

Minimum and maximum stake amounts vary depending on:

• The type of event or market
• Your account status and history
• The sport or game involved
• Current promotional offers

We may adjust betting limits at any time without prior notice. If you attempt to place a bet exceeding the maximum stake, the bet will be rejected or reduced to the permitted amount.

Calculation of Winnings

Winnings are calculated based on the odds at the time your bet was accepted. For combination or accumulator bets, winnings are calculated by multiplying the stake by all applicable odds. In the event of:

• Postponed or canceled events, the relevant selection may be voided
• Rule violations or suspicious activity, winnings may be forfeited
• Technical errors affecting odds, we reserve the right to correct settlements

Restrictions and Cancellations

Bets may be restricted, voided, or cancelled in the following circumstances:

• The event is abandoned, cancelled, or significantly delayed
• Incorrect odds or information was displayed due to technical error
• You have violated these Terms and Conditions
• We suspect fraudulent or illegal activity
• The outcome was affected by match-fixing or other corruption

In cases where bets are voided, stakes are typically returned to your account balance. However, if violations are detected, we reserve the right to forfeit both stakes and winnings.

Deposit Procedures

You may fund your account using approved payment methods available in Bangladesh. To make a deposit:

• Navigate to the deposit section of your account
• Select your preferred payment method
• Enter the amount you wish to deposit
• Follow the instructions provided by the payment processor

Deposits are usually credited to your account instantly, though processing times may vary depending on the payment method. We do not charge fees for deposits, but your payment provider may impose their own charges.

Withdrawal Procedures

To withdraw funds from your account:

• Verify your identity if you have not already done so
• Navigate to the withdrawal section
• Select your preferred withdrawal method
• Enter the amount you wish to withdraw
• Confirm the transaction

Withdrawals are processed according to the following timeframes:

• E-wallets: typically within 24 hours
• Bank transfers: 3-5 banking days
• Other methods: as specified in the payment method description

Transaction Limits and Fees

Minimum deposit amounts vary by payment method but generally start from 300 BDT. Maximum deposit limits depend on your account status and payment method. Withdrawal limits are determined by:

• Your verification status
• Payment method selected
• Account history and activity level

We reserve the right to charge administrative fees for certain transaction types or if you make an excessive number of small withdrawals.

Security and Verification Requirements

To comply with regulatory requirements and prevent fraud, we implement strict security measures:

• You must verify your identity before making your first withdrawal
• We may request additional documentation at any time
• Withdrawals must be made to accounts in your own name
• We monitor all transactions for suspicious activity

Required verification documents typically include:

• Government-issued photo identification
• Proof of address (utility bill or bank statement)
• Payment method verification (card photos or bank statements)

Failure to provide requested documentation may result in delays or account restrictions.

Anti-Money Laundering Compliance

In accordance with anti-money laundering regulations, you must wager your deposit amount at least once before requesting a withdrawal. If you attempt to withdraw funds without meeting this requirement, we may:

• Decline the withdrawal request
• Charge an administrative fee
• Request additional verification

Transactions showing patterns consistent with money laundering will be reported to the appropriate authorities.

Transaction Restrictions and Cancellations

We reserve the right to:

• Reverse transactions involving stolen payment methods
• Cancel withdrawals if bonus terms have been violated
• Freeze funds pending investigation of suspicious activity
• Decline transactions from certain jurisdictions or payment methods

If a transaction is cancelled or reversed, you will be notified through your registered email address.

We are committed to promoting responsible gaming and helping users maintain control over their betting activities. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems.

Self-Assessment Tools

Before placing bets, consider the following questions:

• Do you bet more than you can afford to lose?
• Have you borrowed money or sold possessions to fund gambling?
• Does gambling interfere with your work, relationships, or daily responsibilities?
• Do you feel the need to bet larger amounts to achieve the same excitement?
• Have you tried unsuccessfully to reduce or stop gambling?

If you answered yes to any of these questions, you may be developing a gambling problem and should consider using our responsible gaming tools.

Control Tools and Limits

The platform offers several features to help you manage your betting behavior:

Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Once a limit is reached, you will not be able to fund your account until the specified period expires.

Betting Limits: Restrict the maximum amount you can stake on individual bets or within a specified timeframe.

Session Time Reminders: Receive notifications about how long you have been using the platform, helping you maintain awareness of your gaming duration.

Reality Checks: Periodic pop-up messages displaying your current session statistics, including time spent and money wagered.

Self-Exclusion: Temporarily or permanently suspend your account for a period ranging from 24 hours to several months or years. During self-exclusion:

• You will not be able to log in or access your account
• You will not receive promotional materials
• Any attempts to create new accounts will be blocked
• Self-exclusion cannot be reversed before the specified period expires

To activate any of these tools, contact our customer support team or visit the responsible gaming section in your account settings.

Support Resources

If you believe you have a gambling problem, professional help is available:

• GamCare: Provides free information, advice, and support for anyone affected by problem gambling (www.gamcare.org.uk)
• Gambling Therapy: Offers online support and counseling services in multiple languages (www.gamblingtherapy.org)
• Gamblers Anonymous: A fellowship of people who share their experience to help each other recover from gambling problems (www.gamblersanonymous.org)

We encourage you to reach out to these organizations if you need assistance. Remember, seeking help is a sign of strength, not weakness.

The platform operates in strict compliance with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. We are committed to preventing our services from being used for illegal financial activities.

Legal Obligations and Compliance

Our AML program includes:

• Customer due diligence procedures to verify user identities
• Ongoing monitoring of account activity and transactions
• Risk assessment protocols for high-value or suspicious transactions
• Cooperation with law enforcement and regulatory authorities
• Staff training on AML detection and reporting requirements

By using the platform, you agree to cooperate with our AML procedures and provide any requested information or documentation.

Identity Verification Procedures

All users must complete identity verification (Know Your Customer or KYC) before withdrawing funds. The verification process involves:

Initial Verification: Provide basic identification documents including:

• Full name as it appears on government-issued ID
• Date of birth
• Residential address
• Contact information

Enhanced Verification: For higher transaction volumes, additional documentation may be required:

• Source of funds documentation
• Employment or income verification
• Bank statements
• Additional proof of address

All documents must be clear, valid, and match the information provided during registration. We use secure systems to protect your personal information during the verification process.

Transaction Monitoring Systems

We employ advanced monitoring systems to detect potential money laundering activity. Red flags include:

• Large deposits followed immediately by withdrawal requests
• Multiple deposits from different sources in a short timeframe
• Betting patterns inconsistent with typical user behavior
• Use of multiple accounts or coordination with other users
• Transactions structured to avoid reporting thresholds

Our systems analyze transaction patterns in real-time and flag suspicious activity for manual review by our compliance team.

Consequences of Policy Violations

If we detect activity suggesting money laundering or other financial crimes, we will:

• Immediately suspend the affected account
• Freeze all associated funds pending investigation
• Request additional documentation or information
• Report the activity to relevant authorities as required by law
• Permanently close accounts involved in illegal activity

You will not be able to withdraw funds or access your account during an investigation. If illegal activity is confirmed:

• All funds in the account may be forfeited
• Your personal information will be shared with law enforcement
• Legal action may be taken against you
• You will be permanently banned from using our services

We take our legal obligations seriously and will cooperate fully with authorities to combat financial crime. Honest users have nothing to fear from these measures, as they are designed to protect the integrity of the platform and the broader gaming community.

Your privacy is important to us. This section explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws.

Information We Collect

When you use our services, we collect several types of information:

Information You Provide: During registration and account use, you provide:

• Personal identification details (name, date of birth, address)
• Contact information (email, phone number)
• Payment information (bank account details, card information)
• Verification documents (ID, proof of address)
• Communication records (support interactions, complaints)

Information We Collect Automatically: Our systems record:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Transaction history (deposits, withdrawals, betting activity)
• Location data (when you access the platform)
• Cookie data (preferences, session information)

How We Use Your Information

We use your personal data for the following purposes:

• Account Management: Creating and maintaining your account, processing transactions, verifying your identity
• Service Delivery: Providing betting services, processing bets, calculating winnings, managing bonuses
• Legal Compliance: Meeting regulatory requirements, preventing fraud, conducting AML/KYC checks, responding to legal requests
• Communication: Sending account notifications, responding to inquiries, providing customer support
• Marketing: Sending promotional offers (only with your consent)
• Platform Improvement: Analyzing usage patterns, improving user experience, developing new features

Information Sharing and Disclosure

We may share your information with:

• Payment Processors: To facilitate deposits and withdrawals
• Verification Services: To confirm your identity and prevent fraud
• Regulatory Authorities: When required by law or to comply with legal obligations
• Law Enforcement: In response to valid legal requests or to report suspected criminal activity
• Service Providers: Third-party vendors who assist with platform operations (hosting, analytics, customer support)

We do not sell your personal information to third parties for marketing purposes.

Your Rights and Choices

Under data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of processing, including marketing communications
• Withdrawal of Consent: Withdraw consent for processing based on your agreement

To exercise these rights, contact our data protection officer through the support section. We will respond to your request within the timeframe required by applicable law.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and updates
• Access controls limiting who can view your information
• Employee training on data protection requirements

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations (typically 5-7 years for financial records)
• Resolve disputes and enforce agreements

After the retention period expires, we securely delete or anonymize your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your identity and maintain session security
• Analyze platform usage and performance
• Deliver targeted advertising (with your consent)

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

By using our services, you consent to our collection and use of your information as described in this Privacy Policy. We may update this policy periodically, and continued use after changes constitutes acceptance of the revised terms.

Protecting your account, personal information, and funds is our highest priority. We implement comprehensive security measures to ensure a safe betting environment for all users in Bangladesh.

Platform Security Infrastructure

Our security framework includes:

Advanced Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption, the same technology used by financial institutions. This ensures that sensitive information, including login credentials and payment details, cannot be intercepted by unauthorized parties.

Secure Data Storage: Personal and financial information is stored on secure servers with multiple layers of protection:

• Physical security at data center facilities
• Network firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Encrypted databases with restricted access
• Automated backup systems to prevent data loss

DDoS Protection: We employ sophisticated defense mechanisms to protect against distributed denial-of-service attacks that could disrupt platform availability.

Account Security Features

You play a critical role in protecting your account. We provide several tools to enhance security:

Strong Password Requirements: When creating your account, choose a password that:

• Contains at least 8 characters
• Includes uppercase and lowercase letters
• Contains numbers and special characters
• Is unique and not used for other online services
• Is changed regularly (we recommend every 90 days)

Two-Factor Authentication (2FA): This optional feature adds an extra layer of protection by requiring a verification code in addition to your password. When enabled:

• You receive a unique code via SMS or authentication app
• The code must be entered each time you log in from a new device
• Unauthorized access becomes significantly more difficult even if your password is compromised

We strongly recommend activating 2FA for maximum account protection.

Session Management: Our systems automatically log you out after periods of inactivity. You can also manually end sessions on specific devices through your account settings.

Transaction Security Protocols

All financial operations are protected by multiple security layers:

• Payment information is tokenized and never stored in plain text
• Withdrawal requests are verified against registered payment methods
• Large or unusual transactions trigger additional security checks
• Suspicious withdrawal patterns are flagged for manual review

Continuous Activity Monitoring

Our security team monitors the platform 24/7 to detect and prevent:

Unauthorized Access Attempts: Systems track login attempts and automatically block IP addresses showing suspicious behavior, such as:

• Multiple failed login attempts
• Access from unusual locations or devices
• Use of VPNs or proxies to hide location
• Patterns consistent with credential stuffing attacks

Fraudulent Activity: Advanced algorithms analyze betting patterns, transaction behavior, and account activity to identify:

• Bonus abuse or manipulation
• Coordinated fraud involving multiple accounts
• Use of stolen payment methods
• Unusual betting patterns suggesting insider information or collusion

System Vulnerabilities: Regular penetration testing and security audits help identify and fix potential weaknesses before they can be exploited.

Your Security Responsibilities

To maintain account security:

• Never share your login credentials with anyone
• Do not access your account on public or shared computers
• Keep your email account secure, as it can be used to reset your password
• Enable 2FA and other available security features
• Report suspicious activity immediately to our support team
• Be cautious of phishing attempts claiming to be from 1win
• Verify you are on the official website before entering login information
• Keep your device and antivirus software updated

If you suspect your account has been compromised:

• Change your password immediately
• Contact customer support to report the incident
• Review your account history for unauthorized transactions
• Consider enabling or updating 2FA settings

We will never ask you to provide your password via email, phone, or social media. Any such requests are fraudulent and should be reported immediately.

Reporting Security Concerns

If you discover a security vulnerability or have concerns about platform security, please contact our dedicated security team immediately. We take all reports seriously and investigate them promptly to protect our user community.